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We often invite popular poker personalities and streamers for live video games. If your favorite star is playing, don’t miss the chance to compete and interact!
Create an account to join the WPT Global poker community. Choose your poker nickname, fill in a few details and verify your email, then you’re all set. Download poker to your PC, Mac, mobile or tablet and start playing the games you love in minutes. We want to make all new players feel welcome right from the start – take advantage of our First Deposit Bonus and make the most of your new home for online poker.
Log in to WPT Global to check out the wide range of poker games available. We offer cash games and tournaments to suit all bankrolls, with regular special events and freerolls highlighted in the lobby. Keep an eye out for our exclusive WPT satellites! To start playing, head to the Cashier to make a deposit using your preferred payment method. You’ll see all the deposit methods available in your region listed there – just pick the most convenient for you and that’s it: seat open!
Deposit now and receive your WPT® Global Ticket Package
For our higher buy-in players, deposit $300 to receive a $110 Sunday Slam ticket and two $10 WPT® Global Spins tickets, and deposit $1200 for a $110 Sunday Slam ticket, two $50 WPT® Global Spins tickets, and a $25 WPT® Global Spins ticket!
To play on WPT Global, please download and install the app on your device. Then, register a player account, agree to the terms of use and privacy policy, and deposit funds to start playing.
2. How can I change my personal information?
If you made a mistake during registration or your personal information has changed, please contact customercare@wptglobal.com. Customer support will assist you.
3. What if I forget my password?
If you forget your password, open the app and click the 'Forgot Password' button to reset it.
4. How do I close my account?
If you wish to close your account, please contact customer support at customercare@wptglobal.com. Note: Once you close your existing account, you cannot register a new one (only one account per person is allowed).
5. I'm leaving this country for a while. Can I play poker from other regions?
WPT Global is available in over 100 countries and regions where it is licensed to operate. If your destination is not legal, you will not be able to access the app.
6. Can I use poker trackers or HUDs with my account?
No, WPT Global does not allow the use of third-party tools.
WPT Global is an online gaming platform offering real-money poker to players in over 100 countries.
2. What is the World Poker Tour (WPT)?
The World Poker Tour (WPT) is an international gaming entertainment brand that operates live tournaments, television, online, and mobile events.
3. Where is WPT Global licensed?
WPT Global is licensed by Gaming Services Provider N.V. in Curacao, with license #GLH-OCCHKTW0701202022, to provide online gambling.
4. How can I participate in WPT live tournaments?
WPT hosts famous live events at top venues worldwide, and anyone of legal age can participate. Please check the official website for the latest schedule. WPT Global also offers exclusive satellites where you can win seats to WPT live tournaments for a small buy-in.
5. What is a WPT satellite?
A satellite is a special tournament where you can win entry to online or offline events instead of cash prizes. WPT satellites offer unique opportunities to qualify for WPT tournaments worldwide.
WPT Global offers all new players a 100% deposit match bonus (from $20 to $1,200). Get your bonus with WPT777.
2. How much is the first deposit bonus?
On your first deposit, you receive a 100% match bonus (minimum $20, maximum $1,200). Participate in tournaments or cash games, and $5 of your bonus is unlocked for every $20 played and credited directly to your cashier. You can check your available bonuses in the 'Bonus Center' in your profile.
To deposit, log in to your player account and access the cashier page. Click the 'Deposit' button to see all available payment methods.
2. My deposit hasn't been reflected in my account
Please wait a few minutes for your deposit to be reflected in your account. Occasionally, there may be delays due to your bank or provider. Please check if the funds have been deducted from your bank account, credit card, or wallet. Proof of payment may be required for investigation.
3. Are there any fees for deposits?
There are no deposit fees.
4. What deposit methods are currently available?
Available methods vary by region, but you can deposit via Visa, Mastercard, JCB, instant bank transfer, prepaid vouchers, cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and major e-wallets (Neteller, Skrill, Muchbetter, Luxonpay, except Ontario).
5. How do I deposit with cryptocurrency?
To deposit with cryptocurrency, you need a crypto wallet with coins. Log in to your WPT Global account, access the cashier, select 'Deposit' and then 'Crypto Payment', enter the currency and amount, and send the funds from your wallet to the displayed address. Wait for the deposit to complete.
6. How do I deposit with Skrill?
To deposit with Skrill, create and verify your account. After adding funds to your Skrill wallet, log in to your WPT Global account, go to the cashier, select 'Deposit' then 'Skrill', and follow the on-screen instructions.
7. How do I deposit with Neteller?
To deposit with Neteller, create and verify your account. After adding funds to your Neteller eWallet, log in to your WPT Global account, go to the cashier, select 'Deposit' then 'Neteller', and follow the on-screen instructions.
To request a withdrawal, log in to your account and access the cashier page. Select your preferred payment method and amount from the 'Withdraw' button.
2. Why hasn't my withdrawal arrived yet?
You can check your withdrawal status at any time in the 'Transaction History' section. Usually, your funds will arrive within 1 to 5 business days.
3. Are there any fees for withdrawals?
There are no withdrawal fees.
4. Why was my withdrawal rejected?
Withdrawals may be rejected if you select a payment method different from the one used for deposit.
5. Why can't I withdraw my original deposit amount?
According to the terms and conditions, you must wager at least the amount of your deposit before requesting a withdrawal. Once completed, you can request a withdrawal using the same method as your deposit.
To comply with laws and regulations, we require player identity verification. Please submit the necessary documents for account verification.
2. What documents are required for verification?
Verification requires a valid ID, passport, driver's license, utility bill, deposit proof, etc. Documents must be clear photos showing all corners, and utility bills must be within the last three months. Black-and-white or partial documents are not accepted. Payment cards require clear images of both sides. For details, contact customer support (customercare@wptglobal.com).
3. How long does account verification take?
After submitting the required documents in the correct format, we aim to complete verification within 72 hours.
1. How do I download and install the WPT Global app?
**Windows** - Minimum requirements: Windows 10, 500MB+ free disk space, 3GB RAM (4GB recommended)
- Start download from [here](/download)
- After downloading, open the file (in the 'Downloads' folder) and run the installer
- Follow the installer instructions
**Mac** - Minimum requirements: macOS 10.14, 500MB+ free disk space, 3GB RAM (4GB recommended)
- Start download from [here](/download)
- After downloading, open the file (in the 'Downloads' folder)
- Drag the WPT Global icon to the Applications folder
- Start WPT Global from the Applications folder
**Android** - Minimum requirements: Android 8.0, 500MB+ free disk space, 3GB RAM (4GB recommended)
- Start download from [here](/download)
- When prompted 'Download file?', select 'Download'
- Open the .apk file
- When prompted 'Install this app?', select 'Install'
- After installation, select 'Open' to launch WPT Global
- When prompted for location access, select 'Allow only while using the app'
**iPhone** - Minimum requirements: iOS 10, 500MB+ free disk space, 3GB RAM (4GB recommended)
Search for 'WPT Global' in the App Store and download the app.
2. What should I do if my antivirus blocks pop-ups?
For Safari, go to 'Settings' > 'Security' and turn off 'Block Pop-ups'. For Chrome, go to 'Settings' > 'Privacy and Security' > 'Site Settings' > 'Pop-ups and Redirects'. For Android, select 'Always show' at the bottom of the page.
For Firefox, allow via 'Options' when prompted, or add the site to the 'Exceptions List' under 'Settings' > 'Privacy & Security' > 'Permissions'. For Internet Explorer, go to 'Tools' > 'Internet Options' > 'Privacy' > 'Pop-up Blocker'. For Microsoft Edge, go to 'Settings' > 'Site Permissions'.
3. What if I get a driver error when downloading WPT Global?
If you get a driver error when downloading the WPT Global app, please refer to the graphics driver update instructions.
4. Is this download safe?
Yes, it is safe. Only WPT Global will be installed.
5. The app is not responding.
If you experience issues with the app, first clear your cache and cookies. If the problem persists, uninstall and reinstall the app. If you need support, send a screenshot of the error message and details to customercare@wptglobal.com.
6. Mobile app updates
To avoid issues, always approve app update notifications. New updates are frequently released, so always use the latest version.
7. What should I do if I see 'Cannot run files in temporary directory' on Windows?
You need administrator rights to download WPT Global. In the Downloads folder, right-click WPT Global and select 'Run as administrator'.
A flight tournament has multiple qualifiers (or Day 1s), and the top X% (usually 10-20%) of each flight advance to the final day. When a flight reaches that percentage, it ends automatically, and the remaining players move to the final day (chips are carried over). Flights may also end based on level, time, or remaining players. Some flights may not award prizes, while others do. After all flights end, the final day starts as scheduled. You must buy in for each flight; direct entry to the final day is not allowed. You can enter multiple flights in the same tournament, but only your largest chip stack carries over if you qualify more than once.
2. What is a satellite tournament?
A satellite tournament is a tournament where you can win entry to a major tournament for a small buy-in. The entry fee is usually 10-20% of the major tournament. Multiple entries may be awarded depending on the number of participants. Example: In an $11 ($10+$1) satellite, one ticket to a $110 ($100+$10) tournament is awarded for every 11 players.
Some satellites award generic tickets that can be used for any tournament with the same buy-in, not just a specific tournament.
3. What is a guaranteed tournament?
A guaranteed tournament is a tournament where a certain prize pool is guaranteed regardless of the number of players. If there are more players, the prize pool increases, but it will not fall below the guaranteed minimum. Example: In a $55 ($50+$5) tournament with a $2,000 guarantee, even with 22 players, $2,000 is paid out. With 63 players, $3,150 (63×$50) is paid out.
4. How do I use tournament tickets in my backpack?
To use a ticket, select a tournament with the same value as your ticket from the 'Tournaments' tab in the lobby and register.
5. Which hands are eligible for the cash game jackpot?
Each jackpot table displays the prize for each qualifying hand. Players must use both hole cards and have a winning hand to qualify for the cumulative jackpot.
Our fairness algorithm is designed to ensure that all players have an equal chance of winning and to enhance the player experience.
By limiting the number of skilled players at each table, we provide new players with a fair chance of winning. You will never be seated with eight pros at the same table and will mainly play against others of similar skill.
Even for pros, limiting the number of other pros provides a better experience.
Whether you are a new, recreational, or professional player, you will find your preferred game in one of the largest cash game player pools.
2. How does WPT Global ensure safety and reliability?
Our team consists of over 50 industry experts and former professional poker players. We use AI detection tools to monitor for bots, RTAs, collusion, and multi-accounting 24/7/365. Every security case is reviewed independently by at least two team members to ensure accurate and objective conclusions.
Read our Roaring21 Casino review and find out if it’s safe and legit. Learn about its player feedback and complaints, T&Cs, games & bonuses.
Our independent casino review team has taken a detailed look at Roaring21 Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino’s safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. In terms of player safety and fairness, Roaring21 Casino has a High Safety Index of 8.6, which makes it a recommendable casino for most players. Read our Roaring21 Casino review to discover more about this casino and decide whether it is a suitable option for you.
Fairness and safety of Roaring21 Casino
We calculate a casino’s Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino’s estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Roaring21 Casino, we meticulously evaluated and analyzed the Terms and Conditions of Roaring21 Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Based upon our estimates and collected information, we consider Roaring21 Casino a medium-sized online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We consider both the casino’s size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find Roaring21 Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
On the whole, also considering other contributing factors in our assessment, Roaring21 Casino has achieved a Safety Index of 8.6, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
Note: According to our records, Roaring21 Casino is related to 5 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Roaring21 Casino.
Roaring21 Casino T&Cs
When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Roaring21 Casino during our review.
Player complaints related to Roaring21 Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino’s safety and fairness.
We haven’t found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we’ve given this casino 720 black points. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review.
User feedback and assessment of Roaring21 Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Roaring21 Casino has a Mixed User feedback score based on the 75 user reviews in our database. You can find the reviews in the User reviews part of this page.
Note: It’s important to note that user reviews may not always provide an objective reflection of the casino’s quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino’s reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Roaring21 Casino company information and licenses
Roaring21 Casino belongs to Entertainment Software Group N.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Roaring21 Casino has a gambling license in Comoros. Their license was granted by Anjouan Gaming.
About payment methods and win and withdrawal limits
Roaring21 Casino accepts 14 payment options. This includes: VISA, Mastercard, Diners Club, American Express, Bitcoin (BTC), Bank transfer, Bitcoin Cash (BCH), Ethereum (ETH), Check (Cheque), Bank wire, Discover, Interac e-Transfer, Litecoin (LTC), JCB.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino’s win and withdrawal limits.
Withdrawal limits
Win limits
USD 4,000 per week
No win limit
USD 16,000 per month
CAD 4,000 per week
CAD 16,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The table below contains information about the languages at Roaring21 Casino.
Language
Website
Customer support
Live chat
English
24/7
Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Roaring21 Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Roaring21 Casino has a good customer support based on the responses we have received during our testing.
Roaring21 Casino slots and casino games
You can play these types of games at Roaring21 Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Craps and dice, Keno, Other card games, Crash games, Other games.
Titles supplied by 2 casino game providers are available. This includes Realtime Gaming, Visionary iGaming (ViG).
Roaring21 Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 5 bonuses offered by Roaring21 Casino in our database at the moment. All the deals are available in the ‘Bonuses’ section of this review.
*Note: Visit our separate page on Roaring21 Casino bonuses to learn more about this casino’s offers.*We calculate a casino’s Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino’s estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Roaring21 Casino, we meticulously evaluated and analyzed the Terms and Conditions of Roaring21 Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Based upon our estimates and collected information, we consider Roaring21 Casino a medium-sized online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We consider both the casino’s size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find Roaring21 Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
On the whole, also considering other contributing factors in our assessment, Roaring21 Casino has achieved a Safety Index of 8.6, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
Note: According to our records, Roaring21 Casino is related to 5 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Roaring21 Casino.
Roaring21 Casino T&Cs
When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Roaring21 Casino during our review.
Player complaints related to Roaring21 Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino’s safety and fairness.
We haven’t found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we’ve given this casino 720 black points. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review.
User feedback and assessment of Roaring21 Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Roaring21 Casino has a Mixed User feedback score based on the 75 user reviews in our database. You can find the reviews in the User reviews part of this page.
Note: It’s important to note that user reviews may not always provide an objective reflection of the casino’s quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino’s reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Roaring21 Casino company information and licenses
Roaring21 Casino belongs to Entertainment Software Group N.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Roaring21 Casino has a gambling license in Comoros. Their license was granted by Anjouan Gaming.
About payment methods and win and withdrawal limits
Roaring21 Casino accepts 14 payment options. This includes: VISA, Mastercard, Diners Club, American Express, Bitcoin (BTC), Bank transfer, Bitcoin Cash (BCH), Ethereum (ETH), Check (Cheque), Bank wire, Discover, Interac e-Transfer, Litecoin (LTC), JCB.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino’s win and withdrawal limits.
Withdrawal limits
Win limits
USD 4,000 per week
No win limit
USD 16,000 per month
CAD 4,000 per week
CAD 16,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The table below contains information about the languages at Roaring21 Casino.
Language
Website
Customer support
Live chat
English
24/7
Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Roaring21 Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Roaring21 Casino has a good customer support based on the responses we have received during our testing.
Roaring21 Casino slots and casino games
You can play these types of games at Roaring21 Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Craps and dice, Keno, Other card games, Crash games, Other games.
Titles supplied by 2 casino game providers are available. This includes Realtime Gaming, Visionary iGaming (ViG).
Roaring21 Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 5 bonuses offered by Roaring21 Casino in our database at the moment. All the deals are available in the ‘Bonuses’ section of this review.
Note: Visit our separate page on Roaring21 Casino bonuses to learn more about this casino’s offers. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (14)Payment methods (14)-
Withdrawal limits per month $16,000 per week $4,000 SlotsRouletteBlackjackNo bettingVideo pokerBingoBaccaratJackpot gamesNo live gamesNo pokerCraps and diceKenoNo scratch cardsNo eSports bettingCrash gamesTypes of games- Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
No live games
No poker
Craps and dice
Keno
No scratch cards
No eSports betting
Crash games
English websiteEnglish customer supportEnglish live chat-
Phone customer support available
Simple and clean website design
Live chat support is available 24/7
Bitcoin accepted
Live dealer games are available
Unless stated otherwise the maximum win from any single spin is a multiple of 50,000 times your bet per line
Minimum withdrawal amount is $200
Players must be 21 or over
Average withdrawal limits (16000$/month)
All deposits need to be wagered 1x before withdrawal
Browse all bonuses offered by Roaring21 Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino GuruWe want players to understand gambling. This is a place to share experience with Roaring21 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:Mixed Rated by 75 users
Very positivePositiveNeutralNegativeVery negativeDo you have any experience with this casino?
Write a review Casino GuruWe want players to understand gambling. affirmativeNoviceUnited States• 1 year ago I play all of the sites, cherry/roaring/ninja/spinfin/slotsrm. did well enough on three of them to cashout (3600/1000/1600). health issues prevented me from doing my documentation timely; however the cust support was quick, helpful and patient with me. highly recommend. my wire transfers were approved this week. - great cust service
common sense t&c
enjoy rtg games
generous free spin terms
not a lot of big ticket bonus matches, but enough so that its a nice surprise
Roaring21 Casino Thanks for the great review and congrats on your wins. We send our best for your recovery too. Best wishes! DinosaurRawr99VisitorUnited States• 1 year ago I had a good time with this casino. I deposited about 1000 dollars and am currently waiting for a withdrawal of 4000. The withdrawal process is very long, but assuming that everything goes okay, I will change my review from positive to very positive. - Easy to deposit
No transaction fees
Great Customer Support
Low Withdrawal Limit
Long withdrawal wait period
Roaring21 Casino Hey DinosaurRawr99, thanks for the review and congrats on your win! I believe we got your documents yesterday, so I’d suspect our team will be checking them over today and as long as all is good, you’ll be getting that juicy cashout very soon!There are a couple of hoops to jump through, but these are there to help protect our players and ourselves. Once you’ve done the verification thing though, you’re good from then on and future withdrawals will be smooth sailing. We hope to see you back at Roaring 21 for another lucky session in the future! Maybe 21 is your lucky number? Player007Junior ApprenticeUnited States• 1 year ago My experience with the casino’s customer support left much to be desired, and it often felt like the policies they relied on were more important than doing what’s right for the customer. Their overall approach in terms of ethics and values as a company left me unsatisfied, and I didn’t find them to be particularly customer-friendly.One of the issues that stood out was their handling of errors. There were instances where they over-refunded my account but failed to rectify it until an opportunity arose to potentially withhold my winnings. After waiting for three days for a withdrawal approval, it was disheartening to see them intentionally process it out of order, approving the second request before the first. This appeared to be a retaliatory move following their initial error, which seemed unprofessional.What added to the confusion was their denial of the withdrawal request made first, even though it had been chat-verified to have met the wagering requirement. Instead, they opted to approve the second request, which had not met the requirement. However, I was confident that both accounts had fulfilled the requirements.In summary, it was evident that the support team’s handling of the situation could have been more responsible and customer-oriented. The casino’s approach to resolving issues and errors left me with concerns about their commitment to transparency and fairness. I believe they create fake profiles to give false reviews hence is why their rating is extremely high for having the worst casino experiences here and their sister sites. - Can’t think of one
Game payouts are poor
3Day withdraw approval period
After 3 days then you have 48 more hours
5 business day withdraw time frame
Roaring21 Casino Hi player007, I’m sorry we haven’t lived up to your expectations this time around. It’s hard to comment on a specific case without a username to look at what happened here and learn from our failings. However I do see two accounts (that are linked) that seem to resemble something you say here. If I am correct, then you were advised against the way you used the Blue Reqards Card but went against that advice, not once but twice. You are not permitted to deposit funds from other players BRC accounts (an account that is not in your name) to your own account. I think this is the real reason you’re unhappy?I am sure that Casino.Guru would have measures in place to prevent fake profiles and reviews, otherwise there would be no point in these kinds of services. Our time spent here is purely spent dealing with legitimate player reviews and some that just want to vent while not providing full details about their issue and why that issue was initially caused. I would just like to assure you that we don’t have the time to create fake profiles and false reviews. What you read is genuine. Unless yours is one of the fake accounts/reviews? :O #plottwist authorsilverhartVisitorUnited States• 1 year ago I made two deposits. One billing name reflected an LLC. Looked legitimate. The second deposit billing name reflected from the country of Nigeria, a known scammer country. The second transaction looked shady as hell. Don’t trust this site. - Shady billing practices
Customer Service inept
Banking info felt compromised
Roaring21 Casino Hi Trisha, sorry to hear you feel uneasy with your experience at Roaring 21. I’d like to assure you that your banking information has not been compromised as a result of your activities with Roaring 21 and I don’t see anything that would suggest this would be the case? We also pride ourselves on our Customer Service team who work extremely hard to maintain a high level of support for our players, no matter the question or issue in hand. I’ve looked at your recent chat log and it seems your query was handled correctly and in good time. If you feel you’ve experienced poor customer service we’ll be happy to look into specifics. cdfrance1Advanced NoviceUnited States• 2 years ago I’ve deposited a few different times, they don’t even allow you to win a little, they just gladly take your money. The last game I played was plentiful treasures, $135.88 played on this game with no bonus feature triggered. Sure, you hit an .88 cent win here and there, but nothing significant to continue putting money in. I suggest if you use crypto, try cafecasino they give you frequent wins. That’s what I’ll be doing from here on out. I tried roaring21, it’s not anything special. - Easily deposit funds
Don’t have to go out amongst the public to play casino games
No real wins the odds are stacked against you
Promo codes don’t work, or free spins they send to your email
Roaring21 Casino Hi cdfrance1, sorry to hear you had a bad experience due to lack of wins. This certainly isn’t what we want to hear from our players. Regarding the bonus codes, these work if you’re eligiable, without knowing which codes you tried it’s hard to say what the issue was, but if you did want to try figure that out, our CS team would be glad to help you any time. w5sqttfmgrVisitorUnited States• 2 years ago I asked for my winnings to be deposited into my bank account and suddenly it was gone. They said I had played it but refused to show proof. - Deposit knowing you will never get money from them.
Roaring21 Casino Hi w5sqttfmgr, this certainly doesn’t sound like something we’d do and we’re more than happy to look into your situation for you. Please either update with your username or alternatively and the preferred option, contact our support team 24/7. Alternatively, please submit a complaint with CasinoGuru and provide all information and we’ll check it out down the official route. Thanks in advance. carrie17cAdvanced NoviceUnited States• 2 years ago Decent selection of games I deposited twice balance started out at $200 the second time and lost it in about an hour and a half getting $.50-1.00 a game. All I did was lose, lose, lose no matter what. Won under $5 on the hundred spins. Never lost $200 so fast in my life. I also lost my first hundred in about 15 minutes. Play here if you want to lose your money quickly. zena5755ExpertUnited States• 2 years ago Forget it can’t win here no matter how hard I tried. Dead slots with no return to player just like slots room and cherry jackpot.Deposit and you will lose. If you won at their sister sites you will not win here. High wagering - Friendly Customer Service
High wagering
No return to player
Roaring21 Casino Hi zena5755, we’re sorry to hear you’ve had a bad run with our sites, this is not typical and we do have many winners and players that enjoy playing at our casinos. We’d just like to clarify that winning at one casino in our group, has no impact on any play at any of our other brands, either now or in any future casinos. Other than ownership and the games, there is nothing there that links a win from one brand to how you win or lose in other brands. We’re also glad that you rated our customer serice as a positive point, that’s great to know. LadyleapUnregistered userUnited States• 2 years ago DELAYED PAYOUT***** it takes over a week to get paid due to bs verification process of info they have on file. FREE PLAY & PROMOS & MEMBER benefits suck!!! This casino pales in comparison to any other I’ve joined and played online.Roaring21 Casino Hi Ladyleap, Happy New Year and thanks for your review. Looking at your account I see that you had a win from a free chip on December 6th 2022, and as you’re aware there is a maximum withdrawal from no deposit bonuses of $200. Before cashout is permitted we always ask players to verify their accounts. This can be done before or after a win, but it is in place for the safety of you and your personal information and our safety too when dealing with fraudulent players. Looking at your account, I see that we requested verification for a card used that wasn’t among your original verification information on the 7th (within 24 hours of your win). This was again requested on December 8th 2022, two days after your win. We requested again on the 9th and 18th of December and it seems we received the documents from you on December 20th. This was then approved on December 21st. The only delay here was getting the correct information from you relating to your account. In this time, it looks like you played back the win and lost the money which is where I think your resentment comes from. We are sorry that you didn’t enjoy your time with Roaring 21 and do hope that you’ll give us another chance to change your mind now that your account with us is fully verified. kotdamnitApprenticeUnited States• 2 years ago Took everyone’s review into consideration and signed up today. Made a deposit with the bonus +100 free spins. For starters, the 100 free spins gave me 2 dollars and some change. My wager amount was well over 10K to meet… my balance went down and not once did it come back up. Went back into the coupon and redeem 30 free spins and won another 2$ off that. LOL these casino become more and more lame. That’s how you don’t get customer Roaring21 Casino Hi kotdamnit, thanks for your input. I’d like the oportunity to look into what happened here so we can see the sequence of events. It doesn’t sound like you had a great run of luck there. Please edit your review with your username so we can look into it, thanks in advance. Alexanderthegre8Advanced NoviceUnited States• 2 years ago Edit: if roaring 21 would like to look into why the process took a while, my username is flameon247. Couldn’t figure out how to message or reply here.Fully legit, paid my decently sized winnings. Only problem I had was the withdrawal took a couple weeks…Phone support was nice. - good slot selection
good phone support
legit payouts
withdrawal via wire transfer took a couple weeks
RaeMRae84ApprenticeUnited States• 3 years ago I wish I could say they’re as fair as when I started playing. I feel like they know how much I play with and have made it harder to win anything at all. And I’ve requested print outs of my play time and it’s not pretty. I’ve tried to speak to them about it and they just told me they can’t offer a few chip. I didn’t ask for anything free, just Fairplay. I feel like I may need an arbitrator for peace of mind now. This is saddening because I play with all of their sister companies too. - Fast BTC withdrawal.
Great customer service
Easy account validation
Easy to contact, over phoneor chat
Lack of loyalty free chips and spins
Higher wagering restrictions
Free spin bonus wagering includes deposit and spin total
Roaring21 Casino Hi RaeMRae84, I’m sorry to hear you’ve had a bad run. I can assure you nothing untoward is happening with your account. I’ll ask one of our CS team to get in touch in case this hasn’t been sorted out already. We value your comments and always look to ensure players enjoy their time with Roaring 21. Ktina5256Junior ApprenticeUnited States• 3 years ago They have the nicest customer service ever they really do but I deleted my account from here because I got a cash back bonus finish that cash it out deposit it again and won $18,000 and they sent me $350 this was last year but they do have the nicest customer service I’ve ever met but I would say do not take a bonus from here Roaring21 Casino Hi Ktina5256, thanks for the positive review of our customer service team. I will pass on your kind words. Regarding your win, the reason the max cashout ($360) was applied was because the win was accumulated on the back of a cashback bonus. We’re a fair casino and we do treat all players equally. The bonuses are there to provide players with more bonus money on top their deposits, but they are not compulsory. We do advise though, all players should be aware of the terms and conditions to the bonuses before accepting the offer. We clearly present all T&C’s for each bonus before they are added and have no hidden terms. Jaxson59Junior AdeptUnited States• 3 years ago I started out with their very nice 400% welcome bonus (available twice). It also came with 100 free spins on Lucky 6. Well, after my 100 spins, I won a total of $5.98. The rest of my play was the same way. I cannot understand how you can play $400 and lose, lose, lose. I bought in for the 2nd 400% bonus and this time, I won a whopping $6.44 on my 100 free spins. I really, went through my money fast and I was only betting $2.00 or less a spin. This casino lures you in with a hefty welcome bonus, but they sure do know how to ruin a good time. I was not able to find what the playthrough was (it might be there, but I couldn’t locate it). With 400% bonus, you know the wagering requirement is high. I would think they would let you play for awhile but it was just a slam, bam and you’re done ma’am. Unless you enjoy throwing your money away, never being entertained and feeling like a sucker, STAY AWAY.I used their chat function, to ask them to remove me from their mailing list. They were quick to respond and agreed to do it. I immediately received two more emails. - Large welcome bonus, live chat with good response times
No chance on Earth of winning.
Typical RTG slots, nothing special
Sister casinos are also run this way in my experience
tbullar2ApprenticeUnited States• 3 years ago I got the $20 no deposit. I made the playthrough and I am still playing. I do not know about this casino’s withdrawals. I do like getting past the playthrough. - Plenty of winning
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Roaring21 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.6/10Medium-sized casino, based on our research and estimatesWe consider the casino’s T&Cs to be fairNot found on any relevant casino blacklistLow value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a neutral impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?
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Complaints about Roaring21 Casino and related casinos (10)
10All0Opened0Unresolved2Resolved8Rejected
Complaints directly about Roaring21 Casino
Our verdict
Player stopped responding
Player’s winnings are being withheld.
The player from South Korea accused the casino of refusing to pay her winnings, citing numerous verification hurdles and claims regarding past transactions. Despite having resolved verification issues and previously receiving funds to her account, the casino stated it could not send her winnings to Korea. The player faced additional charges related to a past refund while attempting to withdraw her current funds. The Complaints Team confirmed that the player had received a payout of $530 after resolving the verification issues, but noted her concerns regarding undisclosed fees and the casino’s refusal to pay out due to her address in Korea. The complaint was ultimately closed due to the player’s lack of response to inquiries from the team.
Player’s account has been closed due to document dispute.
The player from Arizona faced issues after the casino requested video verification and later claimed her documents were fraudulent, leading to the voiding of her winnings and permanent account closure. She was unable to communicate further with the casino to clarify the situation. The Complaints Team reviewed her case and concluded that the complaint was unfounded due to violations of the casino’s Terms and Conditions, citing substantial reasons to suspect multiple accounts and collusion. The casino’s actions were upheld, and the player was advised to contact the casino licensing authority if she disagreed with this decision.
The player from California had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The player later confirmed receiving part of the withdrawal but could not verify the total amount due to health issues. The complaint was closed at the player’s request, with the Complaints Team expressing regret for not being able to provide further assistance.
The player from Japan is experiencing difficulties withdrawing his winnings. We closed the complaint because the player stopped responding.
Closed Submitted: 05 Jun 2023 Disputed amount: ¥20,000 Our verdict
Case closed
Player has been accused of opening multiple accounts.
The player from the United States won $400 but faced an issue during the withdrawal process. The casino claimed that others had used their email and phone number to sign up in the past, which the player denies. The casino provided evidence that the player’s details had been used to register multiple accounts at sister casinos in the past, but they agreed to refund the player’s outstanding bitcoin deposits as a resolution to the complaint. The player received the refund and the matter was resolved.
The player from the United States wasn’t aware of wagering requirements. She wishes to cancel her bonus and refund her deposit. We rejected the complaint because the player didn’t respond to our messages and questions.
The player from the US had his winnings from a bonus confiscated due to breaching the max bet rule. We closed the complaint because the player didn’t reply to our messages and questions.
The player from the US has not received a refund after a deposit amount was deducted twice from her bank account. The casino responded and stated that they were investigating the issue, but taking into account the delays experienced by the player the casino would credit the amount to the player’s account for withdrawal. After some time, the player received the correct amount and the complaint was resolved.
Player’s account has been blocked for further deposits.
The player from United States is complaining about high unexpected deposit fees. Subsequently, the account has been blocked for further deposits. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from United States is highly dissatisfied with the overall casino experience and pointing out remarkable differences between “fun” and “real” games. We rejected the complaint because the player didn’t respond to our messages and questions.
The player from South Korea accused the casino of refusing to pay her winnings, citing numerous verification hurdles and claims regarding past transactions. Despite having resolved verification issues and previously receiving funds to her account, the casino stated it could not send her winnings to Korea. The player faced additional charges related to a past refund while attempting to withdraw her current funds. The Complaints Team confirmed that the player had received a payout of $530 after resolving the verification issues, but noted her concerns regarding undisclosed fees and the casino’s refusal to pay out due to her address in Korea. The complaint was ultimately closed due to the player’s lack of response to inquiries from the team.
Player’s account has been closed due to document dispute.
The player from Arizona faced issues after the casino requested video verification and later claimed her documents were fraudulent, leading to the voiding of her winnings and permanent account closure. She was unable to communicate further with the casino to clarify the situation. The Complaints Team reviewed her case and concluded that the complaint was unfounded due to violations of the casino’s Terms and Conditions, citing substantial reasons to suspect multiple accounts and collusion. The casino’s actions were upheld, and the player was advised to contact the casino licensing authority if she disagreed with this decision.
The player from California had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The player later confirmed receiving part of the withdrawal but could not verify the total amount due to health issues. The complaint was closed at the player’s request, with the Complaints Team expressing regret for not being able to provide further assistance.
The player from Japan is experiencing difficulties withdrawing his winnings. We closed the complaint because the player stopped responding.
Closed Submitted: 05 Jun 2023 Disputed amount: ¥20,000 Our verdict
Case closed
Player has been accused of opening multiple accounts.
The player from the United States won $400 but faced an issue during the withdrawal process. The casino claimed that others had used their email and phone number to sign up in the past, which the player denies. The casino provided evidence that the player’s details had been used to register multiple accounts at sister casinos in the past, but they agreed to refund the player’s outstanding bitcoin deposits as a resolution to the complaint. The player received the refund and the matter was resolved.
The player from the United States wasn’t aware of wagering requirements. She wishes to cancel her bonus and refund her deposit. We rejected the complaint because the player didn’t respond to our messages and questions.
The player from the US had his winnings from a bonus confiscated due to breaching the max bet rule. We closed the complaint because the player didn’t reply to our messages and questions.
The player from the US has not received a refund after a deposit amount was deducted twice from her bank account. The casino responded and stated that they were investigating the issue, but taking into account the delays experienced by the player the casino would credit the amount to the player’s account for withdrawal. After some time, the player received the correct amount and the complaint was resolved.
Player’s account has been blocked for further deposits.
The player from United States is complaining about high unexpected deposit fees. Subsequently, the account has been blocked for further deposits. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from United States is highly dissatisfied with the overall casino experience and pointing out remarkable differences between “fun” and “real” games. We rejected the complaint because the player didn’t respond to our messages and questions.
The player from South Korea accused the casino of refusing to pay her winnings, citing numerous verification hurdles and claims regarding past transactions. Despite having resolved verification issues and previously receiving funds to her account, the casino stated it could not send her winnings to Korea. The player faced additional charges related to a past refund while attempting to withdraw her current funds. The Complaints Team confirmed that the player had received a payout of $530 after resolving the verification issues, but noted her concerns regarding undisclosed fees and the casino’s refusal to pay out due to her address in Korea. The complaint was ultimately closed due to the player’s lack of response to inquiries from the team.
Read moreRead lessClosed Submitted: 23 Apr 2025 Disputed amount: $300 The player from South Korea accused the casino of refusing to pay her winnings, citing numerous verification hurdles and claims regarding past transactions. Despite having resolved verification issues and previously receiving funds to her account, the casino stated it could not send her winnings to Korea. The player faced additional charges related to a past refund while attempting to withdraw her current funds. The Complaints Team confirmed that the player had received a payout of $530 after resolving the verification issues, but noted her concerns regarding undisclosed fees and the casino’s refusal to pay out due to her address in Korea. The complaint was ultimately closed due to the player’s lack of response to inquiries from the team.
Our verdict
Unjustified complaint
Player’s account has been closed due to document dispute.
The player from Arizona faced issues after the casino requested video verification and later claimed her documents were fraudulent, leading to the voiding of her winnings and permanent account closure. She was unable to communicate further with the casino to clarify the situation. The Complaints Team reviewed her case and concluded that the complaint was unfounded due to violations of the casino’s Terms and Conditions, citing substantial reasons to suspect multiple accounts and collusion. The casino’s actions were upheld, and the player was advised to contact the casino licensing authority if she disagreed with this decision.
Read moreRead lessClosed Submitted: 18 Apr 2025 Disputed amount: $3,644 The player from Arizona faced issues after the casino requested video verification and later claimed her documents were fraudulent, leading to the voiding of her winnings and permanent account closure. She was unable to communicate further with the casino to clarify the situation. The Complaints Team reviewed her case and concluded that the complaint was unfounded due to violations of the casino’s Terms and Conditions, citing substantial reasons to suspect multiple accounts and collusion. The casino’s actions were upheld, and the player was advised to contact the casino licensing authority if she disagreed with this decision.
Our verdict
Other
Player claims that payment has been delayed.
The player from California had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The player later confirmed receiving part of the withdrawal but could not verify the total amount due to health issues. The complaint was closed at the player’s request, with the Complaints Team expressing regret for not being able to provide further assistance.
Read moreRead lessClosed Submitted: 30 Jul 2024 Disputed amount: $80 The player from California had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The player later confirmed receiving part of the withdrawal but could not verify the total amount due to health issues. The complaint was closed at the player’s request, with the Complaints Team expressing regret for not being able to provide further assistance.
Our verdict
Player stopped responding
Player is struggling to withdraw his winnings.
The player from Japan is experiencing difficulties withdrawing his winnings. We closed the complaint because the player stopped responding.
Closed Submitted: 05 Jun 2023 Disputed amount: ¥20,000 The player from Japan is experiencing difficulties withdrawing his winnings. We closed the complaint because the player stopped responding.
Our verdict
Case closed
Player has been accused of opening multiple accounts.
The player from the United States won $400 but faced an issue during the withdrawal process. The casino claimed that others had used their email and phone number to sign up in the past, which the player denies. The casino provided evidence that the player’s details had been used to register multiple accounts at sister casinos in the past, but they agreed to refund the player’s outstanding bitcoin deposits as a resolution to the complaint. The player received the refund and the matter was resolved.
Read moreRead lessResolved Submitted: 01 Jun 2023 Disputed amount: $139.4 The player from the United States won $400 but faced an issue during the withdrawal process. The casino claimed that others had used their email and phone number to sign up in the past, which the player denies. The casino provided evidence that the player’s details had been used to register multiple accounts at sister casinos in the past, but they agreed to refund the player’s outstanding bitcoin deposits as a resolution to the complaint. The player received the refund and the matter was resolved.
Our verdict
Player stopped responding
Player is dissatisfied with wagering requirement.
The player from the United States wasn’t aware of wagering requirements. She wishes to cancel her bonus and refund her deposit. We rejected the complaint because the player didn’t respond to our messages and questions.
Read moreRead lessClosed Submitted: 03 May 2023 Disputed amount: $100 The player from the United States wasn’t aware of wagering requirements. She wishes to cancel her bonus and refund her deposit. We rejected the complaint because the player didn’t respond to our messages and questions.
Our verdict
Player stopped responding
Player’s winnings were confiscated.
The player from the US had his winnings from a bonus confiscated due to breaching the max bet rule. We closed the complaint because the player didn’t reply to our messages and questions.
Closed Submitted: 24 Apr 2023 Disputed amount: $2,000 The player from the US had his winnings from a bonus confiscated due to breaching the max bet rule. We closed the complaint because the player didn’t reply to our messages and questions.
Our verdict
Case closed
Player’s asking for a deposit refund.
The player from the US has not received a refund after a deposit amount was deducted twice from her bank account. The casino responded and stated that they were investigating the issue, but taking into account the delays experienced by the player the casino would credit the amount to the player’s account for withdrawal. After some time, the player received the correct amount and the complaint was resolved.
Read moreRead lessResolved Submitted: 03 Jan 2023 Disputed amount: $2,317 The player from the US has not received a refund after a deposit amount was deducted twice from her bank account. The casino responded and stated that they were investigating the issue, but taking into account the delays experienced by the player the casino would credit the amount to the player’s account for withdrawal. After some time, the player received the correct amount and the complaint was resolved.
Our verdict
Unjustified complaint
Player’s account has been blocked for further deposits.
The player from United States is complaining about high unexpected deposit fees. Subsequently, the account has been blocked for further deposits. After a closer examination, we ended up rejecting this complaint as unjustified.
Read moreRead lessClosed Submitted: 31 Jul 2021 Disputed amount: ?? The player from United States is complaining about high unexpected deposit fees. Subsequently, the account has been blocked for further deposits. After a closer examination, we ended up rejecting this complaint as unjustified.
Our verdict
Player stopped responding
Player’s suggesting unfair practices.
The player from United States is highly dissatisfied with the overall casino experience and pointing out remarkable differences between “fun” and “real” games. We rejected the complaint because the player didn’t respond to our messages and questions.
Read moreRead lessClosed Submitted: 25 Apr 2020 Disputed amount: $6,000 The player from United States is highly dissatisfied with the overall casino experience and pointing out remarkable differences between “fun” and “real” games. We rejected the complaint because the player didn’t respond to our messages and questions.
Discuss anything related to Roaring21 Casino with other players, share your opinion, or get answers to your questions.
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